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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sanams Properties

April 21, 2026

5  out of  5
rating by Sanams Properties
"Talked to Lauren today. She was very courteous and helped to resolve my issue very quickly. Alice Kwon firm has been providing good service and good rates on my Auto, Home and Rental Properties."
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Ana Rodríguez

April 21, 2026

5  out of  5
rating by Ana Rodríguez
"Opening a car insurance after buying your first car can be so overwhelming. Luckily I encountered Mario and he explained everything so well that made opening up my first car insurance under my own name so easy. Thank you Mario highly recommend."
We responded:
"Ana, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Alice Kwon’s Team—we are always here to help!"
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Anita Jones

April 13, 2026

5  out of  5
rating by Anita Jones
"I just recently joined state farm in November 2025. Unfortunately I had to a file a claim for non- accidental coverage for my car in February 2026. Agents Tu, Josephine and Lauren were not just AMAZING but continue to provide OUTSTANDING support and assistance with all aspects of this claim ( I hope I didn't leave anyone who I've had contact with out). The entire team maintained professionalism during this process and look forward to working with THIS team in the future. 5 stars aren't high enough ✨️"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Alice Kwon’s Team. "
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Reina Cardona

April 6, 2026

5  out of  5
rating by Reina Cardona
"Affordable. Ease. Great customer service. The three words I would use to describe my experience opening up my car insurance for my partner and I. Mario helped us to make sure we obtained the best insurance that fit our needs. Thanks Mario!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Alice Kwon’s Team. "
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Jennifer Espina

March 31, 2026

5  out of  5
rating by Jennifer Espina
"Katherine E .,made the whole car insurance process quick, easy, and completely stress-free—which I especially appreciated with my super busy schedule. She was incredibly helpful, answered all of my questions, and took the time to double-check everything to make sure it was correct. I really liked how she made sure I fully understood my coverage and options instead of rushing through anything. On top of that, she found me a great price on my car insurance, which was the cherry on top. I highly recommend working with her if you’re looking for someone reliable, thorough, and efficient!"
We responded:
"Thank you for taking the time to leave such a great review, Jennifer. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Troy Alston

March 24, 2026

5  out of  5
rating by Troy Alston
"I had a wonderful experience working withTu"
We responded:
"Thank you so much for the 5-stars, Troy! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Alice Kwon’s Team anytime."
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Marie Weeks

March 20, 2026

5  out of  5
rating by Marie Weeks
"Customer representative Tu Tran was wonderful. He took care of my issue, keep me informed and resolved it. I do appreciate all that he has done."
We responded:
"Marie, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Alice Kwon’s Team!"
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Eling Castillo

March 13, 2026

5  out of  5
rating by Eling Castillo
"Customer service was amazing. Kat helped me get all the information I needed! So helpful!"
We responded:
"Thank you for your kind review of State Farm Agent Alice Kwon’s Team. We appreciate it!"
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kashay watkins

March 2, 2026

5  out of  5
rating by kashay watkins
"Best Agent Ever literally got insurance very fast. Very well mannered and understanding this is the best auto insurance company."
We responded:
"We are grateful for your 5-star review, kashay! Thanks for taking a moment to share your positive rating of State Farm Agent Alice Kwon’s Team here in Owings Mills . "
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Kya Jenkins

February 23, 2026

5  out of  5
rating by Kya Jenkins
"J D was very helpful. I had multiple issues to discuss. He helped me to solve them all and possibly start another life insurance policy. It was my pleasure working with him."
We responded:
"Thank you for taking the time to leave such a great review, Kya. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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mesfin eshete

February 19, 2026

5  out of  5
rating by mesfin eshete
"Best customer service and great price quote He answer all my questions and response Email me as he promised all info. Thanks for Joseph"
We responded:
"Thanks so much for the amazing review, mesfin! We really appreciate your support here in Owings Mills . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Araceli Peralta

February 16, 2026

5  out of  5
rating by Araceli Peralta
"This insurance is so good and the customer service is amazing thank you Juan for always helping me and answering my questions!"
We responded:
"Araceli, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Alice Kwon’s Team here in our Owings Mills office. "
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Blanche Dorsey

February 5, 2026

5  out of  5
rating by Blanche Dorsey
"Very good experience, they are the best!"
We responded:
"Thank you so much for the 5-stars, Blanche! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Alice Kwon’s Team anytime."
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DanielRamos30@gmail.com Kylie2011.

January 15, 2026

5  out of  5
rating by DanielRamos30@gmail.com Kylie2011.
"Thank you Katherine it was a pleasure speaking with you and helping solve my issues"
We responded:
"We are grateful for your 5-star review, DanielRamos30@gmail.com! Thanks for taking a moment to share your positive rating of State Farm Agent Alice Kwon’s Team here in Owings Mills . "
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Johnny

December 31, 2025

5  out of  5
rating by Johnny
"Tu tran is a great person! I was able to save alot of money switching to state farm through him. Like a good neighbor, state farm is there."
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Huyen Vo

December 22, 2025

5  out of  5
rating by Huyen Vo
"I have the best service with Tu...Thanks"
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vanessa portillo

December 16, 2025

5  out of  5
rating by vanessa portillo
"Tu Tran made insurance process easy! He was friendly and knowledgeable. He took the time to listen and explain everything throughly!"
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Peter Sun

December 4, 2025

5  out of  5
rating by Peter Sun
"I am 91 years of age. I am no good at computer. So, I went State Farm’s, The agent Kat was very kind and taking times, helped me. I appreciate to her and State Farm."
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Mike Tran

November 27, 2025

5  out of  5
rating by Mike Tran
"Tu lam tot nhiet tinh"
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Pablo Vides

November 14, 2025

5  out of  5
rating by Pablo Vides
"Juan Aguirre is super patient and is willing to go the extra mile to help! Great person! Definitely a 5 star"
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Kevin Booker

November 14, 2025

5  out of  5
rating by Kevin Booker
"Friendly environment, didn't take long for service. Most importantly was offered a great deal on my insurance."
We responded:
"Thank you for the great review, Kevin. We will do our best to keep up with your expectations."
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Anthony Rivera-Quinteros

November 11, 2025

5  out of  5
rating by Anthony Rivera-Quinteros
"I’ve had a great experience with all the service and help from Juan. Very professional, and has helped me with all inquiries!"
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Gerome Quigley

October 20, 2025

5  out of  5
rating by Gerome Quigley
"She was very helpful and knowledgeable"
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Michael Alexander

October 17, 2025

5  out of  5
rating by Michael Alexander
"They have Excellent customer service, answer all of your questions, and offer all alternatives that may be available for You."
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angela harvey

October 14, 2025

5  out of  5
rating by angela harvey
"Great customer service"